Increased efficiency & accuracy in the accounts payable process


Digitalization and process efficiency – Wholesaler in the food industry


  • As a result of rapid growth and international expansion, the client company had identified  the need to digitalize the process for accounts payable as well as invoice approval.
  • The current processes were time-consuming and had an inherent risk for manual errors.
  • An internal project had been initiated. However, it did not proceed as expected due to the company’s expansion focus.


What we did

  • Capacent was appointed to assess the situation, present a project plan and implement new routines.
  • Based on interviews and process documentation, an analysis was performed and resulted in a clear specification of requirements, action proposals and a thorough risk analysis.
  • Going forward, Capacent led the project team consisting of resources from the client’s organization as well as the system supplier.



  • A successful implementation of a stable system, associated processes and routines. Furthermore, this was performed on time and within budget.
  • The solution resulted in a digitalized process for 100% of the invoices, reducing the manual workload corresponding to approximately one FTE.


”Capacent helped us structure and lead the implementation of the solution to our challenge, within set time frame and budget. This is how a project should be run.” – CFO